Returns & Exchanges
We want you to love your Taylor Swift Official Online Store purchase; if you are not completely satisfied, you may return most items within 30 days of delivery for a refund or exchange. Please ensure all items are in their original, unworn condition with all packaging and tags intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the merchandise in its original packaging, ensuring you include the packing slip provided in the portal to expedite processing.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing